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Shipping & Returns

Shipping Policy

  1. Delivery Coverage:
    ​​ We ship to most locations within India, South East Asia & USA. If you are unsure whether we deliver to your location, please contact us before placing your order.

  2. Shipping Costs:
    The cost of shipping will be calculated based on the weight of the products and the shipping destination. The shipping cost will be displayed during the checkout process before you confirm your order.

  3. Delivery Time:
         Orders will be processed and shipped within 1-3 working days. Delivery time will vary based on the shipping destination. Please allow 2 - 4 working days for delivery.

  4. Shipping Carrier:
    We work with multiple delivery partners for deliveries. We will provide a tracking number for your order once it has been shipped.

  5. Lost or Damaged Shipments:
         If your order is lost or damaged during shipment, please contact us immediately. We will take necessary steps to resolve the issue and replace any lost or damaged products.

  6. Order Cancellation:
         If you need to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be cancelled.

Return & Exchange Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy.
 

For all products, the returns/replacement policy provided on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return/replacement policy on the product page for any exceptions to this returns policy and the table below
 

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
 

  • Part 1 – Category, Return Window and Actions possible.

  • Part 2 - Returns Pick-Up and Processing In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address During pick-up, your product will be checked for the following conditions:

The field executive will refuse to accept the return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.

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  • Part 3 - General Rules for a successful Return

  1. In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.

  2. In cases where a product accessory is found missing/damaged/defective, the seller may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory, at the seller’s discretion.

  3. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects. In such cases, these category-specific replacement/return general conditions will be applicable.

  4. For Furniture, any product-related issues will be checked by authorised service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.'

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